Age, Product Safety & Responsible Use
Last updated: September 11, 2026
Pleasure is better when it’s safe, informed and entirely your own choice.
Cherry Mood is an adult sexual wellness brand. Our products are designed for adults and should always be used responsibly and according to their instructions.
1. 18+ only
You must be 18 years or older to purchase products from Cherry Mood.
By placing an order, you confirm that you are at least 18.
We may use age-verification or age-assurance measures where appropriate or required.
We reserve the right to cancel an order if we have reasonable concerns about a customer’s age or eligibility.
2. Our products are for adults
Cherry Mood products are designed for adult personal pleasure and intimate wellness.
They are not toys for children.
Keep all products out of the reach of children and anyone who should not have access to them.
3. Read before you play
Before using a product, please read:
- The product instructions
- Safety information
- Charging instructions
- Cleaning instructions
- Any warnings supplied with the product
Different products can have very different requirements.
When in doubt, check the product-specific instructions or contact us.
4. Listen to your body
Pleasure should feel good.
Stop using a product if you experience:
- Pain
- Significant discomfort
- Burning
- Persistent irritation
- Numbness
- Bleeding
- Unexpected swelling
- An allergic reaction
- Any other concerning symptom
If symptoms are severe or persistent, seek appropriate medical advice.
Cherry Mood products are not medical devices and should not be used to diagnose, treat or prevent a medical condition unless the product is specifically described and legally marketed for that purpose.
5. Cleaning and hygiene
Clean intimate products before and after use according to the manufacturer’s instructions.
Depending on the product, this may involve:
- Warm water
- Mild soap
- A suitable toy cleaner
- Another method specified by the manufacturer
Do not assume that every product can be submerged in water.
Waterproof does not mean “throw it in the bath and forget about it.”
Always check the specific product’s instructions.
6. Lubricants
Different materials and products may have different lubricant compatibility.
Always check the product instructions before choosing a lubricant.
If a product has specific compatibility requirements, those instructions should take priority.
7. Charging and batteries
For rechargeable products:
- Use the supplied or recommended charging equipment.
- Do not use damaged charging cables.
- Do not charge a product if the charging port, cable or product appears damaged.
- Do not expose charging components to water unless specifically designed for it.
- Do not attempt to open or modify rechargeable products.
- Stop using the product if it becomes unusually hot, swollen or damaged.
Do not continue using a rechargeable product that appears to have a damaged battery.
8. Do not modify products
Do not attempt to alter, repair, dismantle or modify a Cherry Mood product unless the manufacturer specifically instructs you to do so.
Modification can compromise product safety and may invalidate applicable warranties.
9. Product materials
We aim to provide accurate information about the materials and construction of our products.
Where applicable, product pages may identify materials such as silicone, ABS or other components.
Always check the individual product page and packaging for the most accurate information.
If you have a known allergy or sensitivity, review the material information carefully before purchasing.
If you are unsure whether a product is suitable for you, consult an appropriate healthcare professional.
10. Body-safe does not mean risk-free
We use the term “body-safe” to describe products that are designed and marketed with intimate use in mind.
However, individual bodies can react differently to materials, lubricants, fragrances, cleaning products and other substances.
A product being described as body-safe does not guarantee that every person will have the same experience.
Stop using a product if you experience an adverse reaction.
11. Sharing intimate products
We recommend not sharing intimate products without appropriate cleaning and protection.
Where a product is intended to be shared, follow the manufacturer’s hygiene instructions carefully.
Using a suitable barrier may provide an additional layer of hygiene depending on the product and intended use.
12. Keep products away from children and pets
Store products securely and privately.
Some products may contain small parts, batteries, charging components or materials that could be hazardous if swallowed or misused.
13. Responsible use
Our products are designed for consensual adult pleasure.
Never use a product on another person without their clear and ongoing consent.
Consent should always be:
- Freely given
- Informed
- Specific
- Reversible
If someone says stop, stop.
14. Product-specific instructions come first
This policy provides general guidance.
If the instructions supplied with an individual product differ from general guidance on this page, follow the product-specific manufacturer’s instructions.
If you cannot find the instructions for your product, contact us before using it.
15. Damaged or unsafe products
Do not use a product if:
- It arrives damaged
- The material is cracked or split
- A component is loose
- A charging cable is damaged
- The product behaves unexpectedly
- There is an unusual smell, swelling or overheating
- The packaging appears compromised in a way that may affect safety
Contact Cherry Mood as soon as possible.
We may ask for photographs, batch information or other details to help investigate.
16. Product safety concerns and recalls
If we become aware that a product may present a safety concern, we may contact affected customers and/or publish relevant safety information.
Where necessary, products may be withdrawn or recalled.
If you believe a Cherry Mood product may be unsafe, please contact us immediately.
17. Medical disclaimer
Cherry Mood provides sexual wellness products and educational information.
Our content is not medical advice.
If you have a medical condition, injury, allergy, pregnancy-related concern, medication-related concern or other health question, speak with a suitably qualified healthcare professional before using a product where appropriate.
18. Questions?
We’re here to help without judgement.
Cherry Mood
18 Brook Lodge, North Circular Road
NW11 9LG, London
United Kingdom
Email: [email protected]
Phone: +44 7436355440