1. About Cherry Mood

Cherry Mood
18 Brook Lodge, North Circular Road
NW11 9LG, London
United Kingdom
Email: [email protected]
Phone: +44 7436355449

Throughout these terms, “Cherry Mood”, “we”, “us” and “our” refer to Cherry Mood. “You” and “your” refer to anyone using our website or purchasing our products.

2. Eligibility (18+ Only)

Cherry Mood is an adult sexual wellness retailer. You must be 18 years or older to purchase products from our website.

By placing an order, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate and complete.
• You are legally permitted to purchase the products in your location.

We reserve the right to refuse or cancel an order where we reasonably believe an age or eligibility requirement has not been met.

3. Our Products

We aim to ensure that product descriptions, photographs, specifications and pricing on our website are accurate.

However, colours may appear slightly different depending on your device or screen. Packaging, product appearance and minor manufacturing details may also vary from photographs.

Nothing on our website affects your statutory rights as a consumer.

4. Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and may:

• Offer an alternative where appropriate;
• Wait for the product to become available; or
• Cancel and refund the unavailable item.

5. Prices

All prices displayed on our website are in GBP (£) unless stated otherwise. Prices include applicable taxes where required.

Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.

6. Placing an Order

When you place an order, you are making an offer to purchase the selected products. After placing an order, you should receive an order confirmation by email.

An order is considered accepted when we confirm that the products have been dispatched, unless we tell you otherwise.

We may refuse or cancel an order in circumstances including:

• The product is unavailable;
• There is an obvious pricing or description error;
• We reasonably suspect fraudulent activity;
• We are unable to verify required information;
• The order does not comply with these Terms & Conditions.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be made using one of the payment methods available at checkout. You confirm that you are authorised to use the payment method provided.

8. Delivery

Delivery times and costs are shown during checkout and in our Shipping & Delivery Policy. We will take reasonable steps to deliver your order within the stated timeframe. Please ensure that your delivery address is accurate.

9. Cancelling an Order

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests, but an order may already have entered processing or dispatch.

You may also have statutory cancellation rights under UK consumer law. Please see our Returns & Refunds Policy for further information.

10. Returns & Refunds (Hygiene Notice)

Our Returns & Refunds Policy explains your cancellation rights, how to request a return, and refund timeframes.

Please note: Due to health protection and hygiene reasons, intimate wellness products cannot be returned once their hygiene seal has been broken or unsealed, unless faulty or misdescribed.

11. Faulty or Misdescribed Products

If a product is faulty, damaged, unsafe or does not match its description, please contact us. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law.

Please do not continue using a product that appears damaged or unsafe.

12. Website Use

You agree not to:

• Use our website for unlawful purposes;
• Attempt to gain unauthorised access to our website or systems;
• Introduce malicious code or harmful technology;
• Interfere with website functionality;
• Copy or reproduce our content without permission;
• Use automated systems to scrape or extract our content without permission;
• Impersonate Cherry Mood or another person.

We may restrict or suspend access where we reasonably believe these terms have been breached.

13. Intellectual Property

Unless otherwise stated, all content on the Cherry Mood website belongs to Cherry Mood or our licensors (including logos, brand names, photography, graphics, illustrations, product descriptions, copy, website design, and videos).

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

14. User-Generated Content & Reviews

If you submit reviews, comments, photographs or other content, you agree that your content is truthful, lawful, and does not infringe third-party rights. By submitting content, you grant Cherry Mood a non-exclusive, royalty-free licence to use, reproduce and display that content for legitimate business and marketing purposes.

15. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, privacy practices or availability of third-party websites.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful (including death or personal injury caused by negligence, fraud, or breach of statutory consumer rights). To the extent permitted by law, Cherry Mood will not be responsible for indirect or consequential losses arising from use of the website or products.

17. Responsible Use & Medical Disclaimer

Our products are intended for adult sexual wellness and personal pleasure. You are responsible for reading and following product instructions before use. Please discontinue use if a product causes pain, irritation, injury or other unexpected symptoms.

Cherry Mood products are not medical devices and our educational content does not constitute medical advice. Please refer to our Age, Product Safety & Responsible Use Policy.

18. Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on our website.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer, nothing in these terms affects any mandatory consumer protections that apply to you under the laws of the country where you live.

20. Contact Us

Questions, concerns or feedback?
We’re happy to help.

Cherry Mood
18 Brook Lodge, North Circular Road
NW11 9LG, London
United Kingdom
Email: [email protected]
Phone: +44 7436355449