Shiping

Last updated: August 19, 2026

Your order should arrive quietly. Your package shouldn’t announce itself to the entire neighbourhood. That’s why Cherry Mood uses 100% discreet packaging for all your intimate wellness and personal pleasure orders. Here is everything you need to know about getting your order from us to your doorstep securely and privately.

1. 100% Discreet Packaging

We understand that privacy is paramount when shopping for sexual wellness products.
  • Plain Outer Packaging: Orders are dispatched in plain, unbranded boxes or envelopes with no references to adult products, sex toys, or intimacy essentials.
  • Billing & Shipping Labels: The sender name on your shipping label and payment statement will remain discreet and may not explicitly show “Cherry Mood”.

2. Processing & Dispatch

Orders are typically processed within 1 to 2 business days. Orders placed over the weekend or during UK public holidays will be dispatched on the next working day. You will receive an email confirmation with tracking details as soon as your parcel is packed and dispatched.

3. Delivery Options & Rates (UK & International)

Service Estimated Delivery Time Cost
UK Standard Tracked 2–4 Business Days £3.99 (Free on orders over £50)
UK Express Tracked 1–2 Business Days £6.99
International Tracked 5–10 Business Days Calculated at checkout
*Delivery timeframes are estimates and begin from the date of dispatch.

4. Tracking & Delivery Management

Once dispatched, you will receive a tracking link via email. If you are not home at the time of delivery, the courier may:
  • Leave the parcel in a secure, designated safe place;
  • Leave it with a neighbour;
  • Drop it at a local parcel pickup shop; or
  • Attempt redelivery on the following business day.

5. Customs, Taxes & International Orders

For international shipments, the recipient is responsible for any applicable import duties, taxes, or local customs fees imposed by the destination country. It is also the customer’s responsibility to confirm that intimate wellness products comply with local import regulations.

6. Damaged or Lost Shipments

If your package arrives damaged or cannot be located after tracking shows delivered, please retain all packaging and contact us immediately with your order number and photos: Cherry Mood Customer Care 18 Brook Lodge, North Circular Road NW11 9LG, London, United Kingdom Email: [email protected] Phone: +44 7436355449