Shipping
Last updated: September 11, 2026
Your order should arrive quietly. Your package shouldn’t announce itself to the entire neighbourhood.
That’s why Cherry Mood uses discreet packaging for your orders.
Here’s everything you need to know about getting your Cherry Mood order from us to you.
1. Where we deliver
We currently deliver to:
We currently deliver throughout the United Kingdom (UK), including England, Scotland, Wales and Northern Ireland.
If your country is not available at checkout, we’re unable to deliver there at this time.
2. Processing your order
Orders are generally processed within:
Orders placed on weekends or public holidays may be processed on the next working day.
During launches, sales, holidays or periods of unusually high demand, processing may take a little longer.
If there is a significant delay, we’ll do our best to let you know.
3. Delivery options
Available delivery options and estimated delivery times will be displayed at checkout.
|
Delivery Method |
Estimated Delivery Time |
Price |
Free Delivery |
|
Standard |
3–5 working days |
£4.99 |
Orders over £50 |
|
Express |
1–2 working days |
£5.99 |
— |
|
Premium |
1 working day |
£7.99 |
— |
Standard Delivery: £4.99 — estimated delivery within 3–5 working days.
Express Delivery: £5.99 — estimated delivery within 1–2 working days.
Free Delivery: Available on orders of £50 or more.
Delivery estimates are estimates rather than guaranteed delivery dates unless we have specifically agreed otherwise with you.
4. Discreet packaging
We understand that privacy matters.
Your Cherry Mood order will be sent in discreet external packaging without unnecessary references to the nature of the products inside.
The name appearing on your parcel or payment statement may be different from “Cherry Mood” depending on our payment processor, fulfilment provider or courier arrangements.
5. Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please check your inbox, and your spam or promotions folder, just in case.
6. Delivery address
Please double-check your delivery address before placing your order.
Once an order has been dispatched, we may not be able to change the delivery address.
If you realise that you’ve entered an incorrect address, contact us as soon as possible at:
We’ll do our best to help, but we cannot guarantee that an address change will be possible after processing has started.
7. Missed delivery
If you’re not available when delivery is attempted, the courier may:
- Leave the parcel in a safe place;
- Leave it with a neighbour;
- Take it to a collection point; or
- Attempt delivery again.
The exact process depends on the courier and delivery service selected.
8. Delayed deliveries
Sometimes parcels take a scenic route.
Delivery delays can occur because of:
- Courier disruption
- Weather
- Public holidays
- Incorrect delivery information
- Customs processing
- High-volume periods
- Events outside our reasonable control
If your order appears to be significantly delayed, contact us and we’ll help investigate.
9. Lost or missing parcels
If your order has been marked as delivered but you cannot locate it, please check:
- Your delivery area
- Safe places
- With household members
- With neighbours
- Any courier delivery notifications
If you still cannot locate your parcel, contact us at:
Please provide your order number so we can investigate with the delivery provider.
10. International orders
Where international delivery is available, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.
These charges are outside Cherry Mood’s control.
It is your responsibility to ensure that the products you order can legally be imported into your country.
11. Delivery problems
If your order arrives damaged, please contact us as soon as possible.
Please take photographs of:
- The outer packaging
- Any visible damage
- The product
- The product packaging
This helps us investigate the issue with the courier or manufacturer.
12. Orders that cannot be delivered
If an order is returned to us because of an incorrect address, failure to collect or repeated failed delivery attempts, please contact us.
Additional delivery charges may apply where a new shipment is requested, depending on the circumstances and applicable consumer law.
13. Contact us
For delivery questions:
Cherry Mood
18 Brook Lodge, North Circular Road
NW11 9LG, London
United Kingdom
Email: [email protected]
Phone: +44 7436355440